👍 Sameer is great receptionist. rest all are angry faces. wont even smile to customers Customer service, friendly employees and size of the rooms. Great value for money. The pool and coast in Hamra village are really nice. Room size was good and facilities around too. I liked everything. The area is quiet. The morning meal features avery nice selection, and if you reing before 9am there are no rush or queues. Room service is excellent. Air conditioning works nicely within the rooms. There were not many people at the pools. There s a fitness center with an AC. Staff were very friendly and amodating. The food was overall very good, but not a lot of day to day variety at morning meal and lunch. 1. Location 2. Ambience 3. Beach Great omelet station My wife and I celebrated our first wedding anniversary and her birthday at the Al Hamra village and residence this month, the service within the hotel was brilliant. I would like to specially thank Tatiana at guest services as she help me plan the surprise coast dinner for our anniversary night and with the birthday cake on the next day. Our table at the coast was really well set up and we were taken care of my Sino who was also very attentive to our needs. All employees we encountered were very helpful at the front work area even being busy with other guests. After a few days of our check out from the hotel, we realized that our camera had been left behind at the coast. Calling Tatiana was the first thing I did and she helped me locate the camera and had it safely kept with lost and found. Thank you Al Hamra family again for taking care of us for the short time we were there and also even after we left. We will return for sure as the service is great. Thanks to Tatiana again for all the help. Staff abosluty perfect. kitchen TOP, food amazing, restaurant clean and wonderfull staff. Loved the see and coast one of the nices i ever been. Around pool it could be cleaner but it was ok. Location was good, close to mall. Parking outside chalet was convenient. Good family friendly environment. Whenever we consider a short trip within UAE, my daughter always told us to return to Hamra Residence, so that she can go to her favorite Kids club there, and to see her favorite Ms. Mel. Great stay again will always back. We consider ourselves as regular client here, and we travelled with our 5 years old daughter as usual. Everything went great and smooth, our favorite part within the hotel was the Toucan Kids Club, my daughter Just loved Mel from kids club, who was extremely sweet and patient. Thank you to Mel and all the employees here. The location, food variety, facilities Great service from Godfrey and Dhuwen within the Village. Great value for money The employees was very kind and helpful the place was clean and quiet. The living space wasfortable. I am a regular customer there, I stayed there for more than 40 times in 8 years time, I like the staff, Breakfast, Cleaning, most of the time I got upgrade for my living space free of cost of charge, also the access to the coast and Spa. The pool and even place was so nice Good location, access to the Waldorf I like the facility, the food is great, there is a lot to explore. We’ll surelyeback.. Location, swimming pool, Location and spacious facilities are good. even with many guests, you don t feel it crowded. Al Hamra Village is a good alternative if you want to get away from the weekl
👎 was not acknowledged by reception. need to receive from main hotel. which takes time . and it does when guest reach time only. Range if morning meal wasnt too extensive and and the children s play area needs an upgrade. While some of the employees were kind, most were either unprofessional or seemed to lack basic training in hospitality. The apartment given to us was in hamra residence, which while bigger, had a very awkward layout. Breakfast could have been better as they had only 1 stop for Omelets and eggs and was too busy and you need to Que for a long time and the selection was not great in general. It s quite a walk at least 5 minutes, or 10, if with kids to reach the sea. Also this is a resort, so in order to get anything beyond standard like a few apples after the dinner one needs to take a taxi to the city. There s a mall nearby about 1km, but the prices are higher in it. No evening entertainment 1. Attitude of outlet manager Mr Zillur. While at breakfast, he was shouting at the employees and reprimanding them in front of all the guests having breakfast. This is not the way to treat employees even if they have done something wrong 2. The size of the bathroom Is actually 2 separate properties, the village which is converted villas on Rome St, and the residence, which is attached to the Waldorf Astoria. . Com hadpletely inaccurate location info, so it was very hard to find. We noticed that our door wasn t locking during the stay. key was needed to enter the room. Anyone could havee in. This made me feel very unsafe throughout the stay.t sure why the lock was broken. Someone came to fix the lock after we reported it, but it did take them a while. We couldn t leave to do the things we wanted to do until they came to fix the door. one apologized for this. They seemed to brush it off like no big deal. For vacation place there was a lot of noise - especialy at room. Im a light sleeper and it was really hard to sleep at night. Every 25min building AC turning on, cars from road it was far but still loud minifridge with sound like space shuttle during takeboff i unplage it one night. You can not hear your nieghbors in living space but at hallway and staircase you can hear them breath. We didn t like the room. Too small, ufortable small bed, ufy pillows. proper tv channels. Plug sockets weren t functional. Gym facilities were very limited. Cold Desserts were out at living space temperature within the village restaurant. proper cutlery available at table. Dirty tables. Below average food for the price we paid. Lack of towels pool coast area. Overly priced soft drinks. N A Staffmunication very poor, if it wasn’t for the manager Ahmed I would’ve rated poor but he does his job very well, however the rest of the employees need serious meeting regardingmunication with guests . Some of the food at the buffet wasn’t great. Higher quality and less variety would be better Im a regular customer to Al Hamra Village, and its first time i had to change living space because the AC was not working properly, the next living space was good until morning the AC stop working till we checked out Parking for Check in is not enough We dont like specially the front work area specially the front work area supervisor we came as a group i booked it online but he gave us seperately rooms which is far from each other as we request he still charged us for changing one room👎🏻 He dont help us at all...!!!<b
✅ Set along the pristine coastes of the Arabian Gulf, Al Hamra Residence and Village is the great get away from the daily grind.