👍 The property was exceptional with the employees going above and beyond to make our stay special! I would like to extreamly thank Khine at the morning meal restaurant and Salman at the main entrance for all of the assistance they provided and going above and beyond!
Staff are good and very clean room, good is amazing
living space view was good.
Amazing service. The reception sent a surprise gift for our anniversary and also arranged a crib for the new baby. Great service and amazing location on the canal. Also one of the best buffet breakfasts in town.
Staff are very attentive and professional . Rooms are spacious with veryfy beds . Room service is faster than other hotels within the area. I loved it
The hotel in general great with helpful and smiling staff
The executive club lounge was the best we have ever been in. Very present days with amazing views. Served breakfast, lunch with alcoholic drinks from 12 midday to 8pm and evening food from Six-8pm and a white chocolate fountain from Eight-10 pm. Family Pool was very large and beautiful with plenty of living space for all.
Great employees and location, pool and all amenities were fantastic. The Spa is second to none, we were given the royal treatment! Highly rmended.
The employees was very nice and amodating. I requested a cot for my baby and they provided baby supplies and toys and had everything set up prior to arrival. The rooms are clean and spacious. Pool service was excellent thanks to a gentleman by the name of Shammy. He was extremely helpful with me and my baby in providing us with a cabana and finding sunscreen for my baby. I must say the service is really fantastic. They go out of their way to amodate the guests.
Overrated expected more from the ritz
This was booked as a short weekend break for my partner’s birthday. Guest relations rmended a birthday package which was well worth it. The employees at the front work area were very pleasant, the men around the pool area were efficient and on hand to assist and the concierge Peter was really lovely. The bedroom had a beautiful view and we made the most of the property using the restaurants, pools and salon at the spa.
Amazing hotel with plenty of restaurants and things to do. It is ample andfortable with spacious living space and toilet. We were travelling with our baby and all the employees was very helpful on amodating to our requirements.
-The atmosphere -The villa garden -The boats
We had booked another hotel but on arrival we were not happy with it, so we jumped on . and found the ritz Carlton 10 minutes later we had jumped in a taxi and were checking in fabulous service from the moment we stepped out of the car, rooms were great, facilities fantastic, great choice of restaurants, pool and coast area were excellent! We will be back
Everything! Highly rmended for families and kids, great pool and location and there is a kids club also.
I liked the fact it was like a villa and we had a nice two bedrooms with lots of space that was ideal for my family.
The stuff are friendly
The pool is very nice
The employees was super friendly and attentive. The living space was spacious, clean and well furnished.
The employees go the extra mile to make your stay customized and you get value for money. We got excellent service from Yadav, a warm wee from Huguette and lovely service from Marina. What a way to celebrate
👎 The pool was not functioning during my stay, I was planning to spend all my time in pool, knowing the coast at this area is not the best
Didn t enjoy the pool, it doesn t have separate area for children, so kids were everywhereRestaurants timing is not convenient at all, all were closed very early although it was Eid holiday.
The large pool was being renovated b
Main pool is under maintenance.
I was charged twice for my stay. Howe such an international chain charge guests without their knowledge and approval on the charges
Worst service. Every housekeeping living space service request took more than 30mins for the employees to attend. Pathetic! Check in was delayed by more than 1 hour!
Worst stay ever. I was promised some special arrangements as it was a friend’s birthday I was celebrating. We got the living space 2 hours late. Ipletely understood because I thought they were dealing with the special arrangements that I was promised however no efforts were really made to my surprise. When I didplain I had someone at my doorstep wishing Happy Anniversary which shows that clearly no efforts were made to read the email which mentioned BIRTHDAY. I had requested for 2 bathrobes at night which I didn’t receive at all. In the morning I had requested a sachet of salt and what I got was soap. 10 10 listening skills to that. I had requested 2 bathrobes again which I got after an hour. I can’t even shower properly because it seems like the water within the shower was stored less specially for us. So overall i’d like to say the hotel lives up to its standards of MINUS 5 star. I think you need to redo a hospitality course. Switzerland has some great courses or you can probably visit Emirates Academy of Hospitality management :
Had to move rooms because we were placed in a living space that had an adjoining living space that had kids screaming and horse playing at 5:00am. After the move, it was great.
On site dining at the restaurants is expensive. For example Buffet morning meal for two people will cost 350aed. A very small portion of chicken and rice at one of their restaurants runs about 130aed. A plate of watermelon slices run 60aed.
The rooms were very dark depressing you cant stay within the living space unless you want to sleep . I highly rmend adding more lightsI found insects within the bath rope i was really shocked
for some reason the access cards kept breaking down, however employees was always prompt to replace them.
- the break on the buggy didn’t work and we had an accident. - we paid for included morning meal but when we ordered it at the villa we had to pay for it.
Only a couple of small gripes, the pool bar closed at 6 pm, we watched as a number of people turned up only to be turned away, there are other bars but it would have been great to finish of the day by the pool with a couple of drinks, also the sports bar closes at 11pm, just as midweek premier league matches are starting, maybe it would be an idea to extend the opening hours? It’s a great bar but a shame full use is not made of it, during the day everyone one is enjoying the sunshine so why not open later and close later?
thing, maybe the only thing the the check in procedure with one female employees wasn t good.
There was an issue everyday with a small flood that happened within the living space after the sprinkler was used outside. It caused a large puddle that my son for some reason everyday
✅ Set amidst the landscaped gardens with its individual coast overlooking the Grand Canal, Ritz-Carlton Abu Dhabi is inspired by renaissance architecture. It propose an open-air pool, a fitness center and 10 restaurants.